When will my order arrive?
Dispatched within 4 business days. Delivery takes 4-14 business days after dispatch to the United States and 5-15 to the European Union, the United Kingdom, Switzerland, Norway, Iceland, Canada, Australia and New Zealand. Tracking is emailed when the parcel is posted.
Will I be charged duty or customs?
In the United States, nothing is due on arrival. In the European Union and the United Kingdom, VAT and any duty are collected by the carrier or the local customs authority when the parcel arrives, usually with a small clearance handling fee. That amount is set by your country, not by us, and prices at checkout are in US dollars and do not include it.
How long do I have to return something?
30 days from delivery, unworn and unwashed with the tags still attached.
Who pays return shipping?
We do. Email service@twillandtin.com with your order number and we send a prepaid label.
When is the refund in my account?
Within 5 business days of us receiving the parcel, back to the original payment method.
How do I choose a size?
Each product page lists flat measurements in cm and in. If you are between sizes, email us with your height and the size you usually wear and we will tell you which one we would pick.
How should I wash it?
Wash cold, tumble dry low, no bleach. Heavy cotton twill softens with wear and the colour eases a little over the first few washes - that is the point of it.
Do you ship to my country?
35 countries at the moment: the United States, Canada, Australia, New Zealand and 31 across Europe - the 27 EU member states plus the United Kingdom, Switzerland, Norway and Iceland. Shipping is USD 8.00, free on orders of USD 60.00 or more, shown at checkout before you pay. If your country is not offered yet, email us and we will see whether we can reach you.
Can I see an invoice, or buy wholesale?
Both - write to service@twillandtin.com.