Shipping

Every order is packed in our studio and posted with a tracking number, emailed the moment the parcel leaves. The windows below are business days.

Where we ship

35 countries at the moment: the United States, Canada, Australia, New Zealand and 31 across Europe - the 27 EU member states plus the United Kingdom, Switzerland, Norway and Iceland. Your country is chosen in the cart or at checkout. If it is not offered yet, email service@twillandtin.com and we will see whether we can reach you.

Dispatch

Within 4 business days of the order being placed. Orders placed on a weekend or a public holiday start packing on the next working day.

Delivery

4-14 business days after dispatch to the United States. 5-15 business days to the European Union, the United Kingdom, Switzerland, Norway, Iceland, Canada, Australia and New Zealand. You get the carrier's tracking link by email; if a parcel is late or stuck, we chase the carrier for you. Estimates are not guarantees.

Duties and import taxes

Prices are in US dollars and do not include import taxes or duties, and we do not collect them at checkout. In the United States there is nothing to pay on arrival. In the European Union and the United Kingdom, VAT and any duty are collected by the carrier or the local customs authority when the parcel arrives, and the carrier usually adds a clearance handling fee. That charge is set by your country, not by us, and it is additional to what you paid us - the normal way a small independent label ships into those markets. If a customs charge lands on a Twill & Tin order, email service@twillandtin.com with the receipt and we will tell you plainly what the landed cost looks like in your country before you order again.

Shipping cost

USD 8.00 per order, free on orders of USD 60.00 or more. Checkout is in US dollars in both markets, and the exact figure for your address is shown before you pay.