30 days from delivery
Changed your mind, wrong size, wrong colour: send it back within 30 days of delivery for a refund or an exchange.
Return shipping is on us
We pay the return postage. Email service@twillandtin.com with your order number and the item, and we reply with a prepaid return label and the instructions. You pay the carrier nothing.
Condition
- Unworn and unwashed, with the tags still attached.
- No returns on underwear or face coverings, for hygiene reasons.
- Items marked final sale on the product page cannot be returned.
Refunds
Refunds go back to the original payment method within 5 business days of us receiving the parcel. If you would rather have store credit, say so in the same email and we issue it the day the return is logged.
Exchanges
A different size or colour is usually quicker than a return and reorder: tell us which size you want and we send it as soon as your return is logged.
Damaged, wrong or incomplete
Tell us within 14 days of delivery and include a photo. We replace or refund at our cost, return shipping included.