Terms of service

These terms govern every purchase made at twillandtin.com, operated by Twill & Tin.

Orders

Placing an order is an offer to buy. We accept it by confirming the order by email and dispatching the goods. Prices, taxes and shipping are shown at checkout before you pay. If a product is mispriced because of an error, we tell you before dispatch and may cancel the order with a full refund.

Payment and duties

Payment is taken at checkout, in US dollars. Import taxes and duties are not collected by us at checkout. In the United States nothing is due on arrival. In the European Union and the United Kingdom, VAT and any duty are collected by the carrier or the local customs authority when the parcel arrives, and the carrier may charge a clearance handling fee.

Dispatch and delivery

We dispatch within 4 business days and target delivery within 4-14 business days after dispatch to the United States and 5-15 business days to the European Union, the United Kingdom, Switzerland, Norway, Iceland, Canada, Australia and New Zealand. Estimates are not guarantees, but a parcel that goes missing is resent or refunded - see the Shipping policy.

Returns

Returns are accepted within 30 days of delivery, with return postage paid by us, on the terms set out in the Refund policy.

Product information

We describe fabrics, weights and measurements as accurately as we can. Screens differ, so colour is indicative; the fabric and measurement statements on the product page are what we stand behind. Clothes are made in small runs, so a colourway or size may sell out and not return.

Our responsibility

We are responsible for goods that arrive faulty, damaged or not as described. We are not responsible for losses caused by information you gave us that turns out to be wrong, such as an incorrect address.