Shipping policy

Dispatch

Within 4 business days of the order being placed. Orders placed on a weekend or a public holiday start packing on the next working day.

Where we ship

35 countries at the moment: the United States, Canada, Australia, New Zealand and 31 across Europe - the 27 EU member states plus the United Kingdom, Switzerland, Norway and Iceland.

Delivery

4-14 business days after dispatch to the United States. 5-15 business days to the European Union, the United Kingdom, Switzerland, Norway, Iceland, Canada, Australia and New Zealand. Tracking with the carrier link is emailed when the parcel is posted. Delivery estimates are not guarantees; a parcel that goes missing is resent or refunded, at your choice.

Duties and import taxes

Prices are in US dollars and do not include import taxes or duties, and we do not collect them at checkout. In the United States there is nothing to pay on arrival. In the European Union and the United Kingdom, VAT and any duty are collected by the carrier or the local customs authority when the parcel arrives, and the carrier usually charges a clearance handling fee on top. Those charges are set by your country and are additional to what you paid us. If a customs charge lands on a Twill & Tin order, email service@twillandtin.com with the receipt and we will tell you what the landed cost looks like in your country before you order again.